Privacy Policy

DATA PROCESSING AND CONTROLLING

As an organisation we have a legitimate business interest which means that we have a genuine need to collect, process and store personal data to ensure that we are effective in supporting our service users, staff, visitors and suppliers to ensure that we are efficient in running our service. We promise to protect information; to only collect, use and store data which is relevant, specific and necessary and to hold it only for the period required by law. Data for which consent is withdrawn, or is no longer needed will be disposed of securely, we will shred or incinerate paper based records and overwrite to delete electronic files which are always encypted.

DATA COLLECTED VIA OUR WEBSITE, WHY WE NEED IT AND WHAT WE DO WITH IT

The personal data we collect from you via our website, includes your name, telephone number, postal and email addresses. This information is never shared with any other parties and is used only to respond to your enquiry, providing further information about our service.

WEBSITE PRIVACY - WHERE YOUR DATA IS PROCESSED AND STORED

Our website is secure and certificated. All electronic data is encrypted both in storage and when in transit. Any paper copies are held in secure storage with restricted access by Holmwood personnel only. For further details please see our GDPR policy (via the link on our website).

CHILDREN'S PRIVACY PROTECTION

Our service is not designed for, or intentionally targeted at children. We do not intentionally collect or maintain data about anyone under the age of 18 years.

YOUR RIGHTS

You have the right to request:

Information about how your personal data is processed
A copy of that personal data
That anything inaccurate in your personal data is corrected immediately
You can also,
Raise an objection about how your personal data is processed
Request that your personal data is erased if there is no longer a justification for it
Ask that the processing of your personal data is restricted in certain circumstances.

LINKS TO OTHER WEBSITES

We are legally obligated to include a link to our regulatory body "Care Quality Commission" and our latest inspection report. This link is maintained with our webpage and is the only link to a third-party website.

OUR DATA CONTROLLER OFFICER - HOW TO CONTACT US OR TO MAKE A COMPLAINT

If you have any questions or comments about anything in this document, including if you think that your personal data has been misused or mishandled, please contact our Registered Manager and Data Protection Officer, Sandra O'Grady. Sandra O'Grady MSc BSc RGN RM Registered Manager Holmwood Care Ltd NR35 1BE Tel: 01986 892561